What if iTunes won’t Recognize iPhone on Mac?

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What if iTunes won’t Recognize iPhone on Mac?

25 May 2021 Amanda J. Brook Senior Product Manager

Summary
Many iPhone users prefer to backup iPhone data to computer like Mac to prevent data lost. However, what if iTunes won’ t recognize iPhone when we try to make a backup? How to solve it? Try solutions here.

Content

Section 1: Reasons of iTunes won’t Recognize iPhone on Mac

Section 2: Quick Solutions

Section 3: Advanced Solutions

1. Check the Connection in USB Device Tree
2. Fix iOS on iPhone with Renee iPassFix
3. Turn Off the Auto Sync Function in iTunes
4. Factory Reset the iPhone

Many iPhone users prefers to sync iPhone files like photos, videos, music to Mac for preventing data lost. To sync data from iPhone to computer, you need to make use of the iTunes which is a data manage tool released by Apple. However, many Mac users reflect that iTunes won’t recognize their iPhone. If you encounter such situation, please try the easy-to-go solutions below.

Section 1: Reasons of iTunes won’t Recognize iPhone on Mac

Many reasons could cause iTunes won’t recognize iPhone on Mac, like:

- The data cable is damaged

- iOS system failure or error

- USB port fails to work

- iTunes gets errors

Generally, users can solve this problem with some easy steps.

Section 2: Quick Solutions

You will receive the a notification of unknown error when iTunes fails to recognize your iPhone. Then you can follow the instructions below and try to connect your iPhone to computer after each step.

1. Check the edition of your iTunes. If it is not the latest version, please update it.

2. Ensure the iPhone is unlocked and show the main screen.

3. Ensure the iPhone has been turned on.

4. Click [Trust] when you are asked to Trust the computer.

5. Restart the Mac and iPhone.

6. Disconnect other USB device from Mac. Also, please try other USB port or cable.

7. Connect iPhone to other computer.

Please go on the following 4 advanced methods if the above 7 methods can not solve your problem.

Section 3: Advanced Solutions

1. Check the Connection in USB Device Tree

Step 1: Connect iPhone to Mac and unlock the iPhone.

Step 2: Press [Option] button and click Apple menu. Then please go to [System Information] or [System Report].

Step 3: Find [USB] in [Hardware].

Step 4: Check whether the connected iPhone is listed on the right side. If yes, please update the Mac OS or install the latest update file.

How to Update Mac OS to the Latest Edition?Step 1: Choose [System Preferences] from the Apple menu, then click [Software Update] to check for updates.

Step 2: If there is updates available, click [Update Now] to install. Or click [More Information] to check the updated content in the new edition. And then select the target Mac OS edition to update.

3. If it shows the Mac OS is the latest version, it means that the Mac OS and all Apps are the latest version.

2. Fix iOS on iPhone with Renee iPassFix

When your iTunes won’t recognize your iPhone, you can fix the iOS system in iPhone. Renee iPassFix is the multi-functional iOS recovery software. On the one hand, it can easily fix the iOS errors, such as white screen with Apple logo, repeated reboot, abnormal/slow operation and black screen. Many iOS devices can be fixed, including iPhone/iPad/iPod Touch. On the other hand, it can unlock the disabled iOS devices and the screen lock.

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Step 1: Download and install Renee iPassFix. Then, connect iPhone to the computer and run the software. Next, select [Fix Device].

Step 2: After that, click on [FIX ME] to download the firmware and fix iPhone. Or, manually import the firmware. It is noted that all the data will be emptied when you check the option [Full Restoration].

Step 3: Finally, disconnect between iPhone and PC as it is finished.

3. Turn Off the Auto Sync Function in iTunes

Part iPhone users turn on the auto sync function in iTunes which will sync data in iPhone once connected to computer. If iTunes fails to recognize the iPhone, it could be the problem of the sync failure. Please try to turn off this function and reconnect iPhone.

Step 1: Go to iTunes and then select [iTunes] and [Preference] on the Top menu of Mac.

Step 2: Select [Device] tab and check the item [Prevent iPods, iPhones, and iPods from syncing automatically].

Step 3: Click [Ok].

Step 4: Reconnect iPhone to computer.

4. Factory Reset the iPhone

Please try to factory restore the iPhone if the above method do not work.

TipsFactory reset iPhone will erase all data in iPhone. Please backup data beforehand.

Step 1: Click [Settings] and then [Common].

Step 2: Find [Reset].

Step 3: Select [Erase All Content and Settings]. If you have created a backup, just click [Erase Now].

clear all contents and settings in iphone

If your iPhone still can not be recognized by iTunes, it could be the problem of iPhone or Mac. Please contact Apple for after-sales service.

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