8 January 2021Ashley S. Miller Specialist of Customer Service Dept.
Summary You may receive notification from iTunes with error code 0xe800002d when connecting iOS device to iTunes. How to solve this problem and make it work again? Here we will tell you what 0xe800002d is and how to solve this error.
Error 0xe800002d, could happen when iOS device connecting to iTunes, means iTunes can not connect to iOS device. This problem mostly occurs in Windows 10 and Windows Vista. If you encounter this error, please follow methods below to solve it.
Part 2: How to Solve iTunes Error 0xe800002d
1. Fix iOS Device
System errors in iOS device could lead to iTunes error 0xe800002d. If it is such problem, you can easily fix the iOS device and solve this problem. Renee iPassFix can help you fix iOS system from different error codes, repeatly restart, abnormal, black or white screen. What’s more, it can help you unlock passcode for iOS devices.
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1. Download and install Renee iPassFix and then open it. Connect your iPhone to computer with cable. Click [Fix Device].
2. Click [FIX ME] to download the firmware or select the option [Import Firmware Manually]. Besides, if you check [Full Restoration], all data in the device will be cleared.
3. Wait for fixing the device. After finished, please disconnect the device from computer.
2. Change Another USB Cable and USB Port
Damaged USB cable or USB port could also lead to iTunes error 0xe800002d. If it is caused by this reason, please try another USB cable especially the genuine USB cable. Also, you can also try another USB port. Please do not connect the device to computer with USB hub.
3. Update iTunes
Out-dated iTunes gets a poor compatibility which could not match with new iOS editions and lead to error 0xe800002d. It is recommended to update iTunes to the latest version manually. Please restart computer and iOS device after update. Then try again.
4. Reinstall All Apple Related Software
If related iTunes error still exits, please uninstall all Apple related software and then reinstall. Follow steps below:
1. Click [Start] and then select [Apps and features].
2. Under Windows Settings, select [Programs and features].
3. Under [Apps & features], scroll down to find the Apps which is released by Apple Inc. Then right the App and select [Uninstall].
4. After uninstalling all Apple related Apps, please restart computer and then download the software again. After installation, please restart the computer and connect target iOS device to computer.
5. Open Apple Mobile Device Service and Update Driver Software
If the Apple Mobile Device Service in PC is disabled, iTunes will not recognize iOS devices and error could happen. So, please check the status of this service when you encounter iTunes errors. Here we go:
1. Exit iTunes. Find and right click [Computer] then select [Manage]. Select [Computer Management] > [Service and Applications] > [Service] on the left panel.
2. Find and double click [Apple Mobile Device Service] on the right side. Then click [Enable] in the pop up window to open this service.
3. After enabling Apple Mobile Device Service, please guarantee all driver software in computer management works well. Right-click [Start] menu and select [Device Manager] > [Universal Serial Bus controllers] > right click [Apple Mobile Device USB Driver] > Select [Update Driver Software] in the menu > [Search automatically for updated driver software]. After updating the driver software, please reconnect the iOS device to computer again.
6. Trust This PC
Please select [Trust] in the Trust This Computer window when connecting iOS device to computer. If you tap [Don’t Trust], your device will not be recognized in iTunes correctly.
7. Restore to Factory Reset
Attention: This method will erase all data and settings in iPhone. If you have create backup for your iPhone, you can try this methods. Or you will lose all data and settings.
Go to [Settings] in your iPhone and then [Reset] > [Erase all data and settings].
Tips: If you do not create backup data in iPhone, it is recommended to try method 1 which can save data in the device when fix it from error.
You can also try the Reset function in your iOS device to solve the iTunes error 0xe800002d if methods above can not fix the problem. After reset, please reconnect the device to computer again.
