What if PC Doesn’t Recognize iPhone

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What if PC Doesn’t Recognize iPhone

29 April 2021 Amanda J. Brook Senior Product Manager

Last update by Olivia Brown at 29 April 2021

Summary
Your PC doesn’t recognize iPhone when you connect it to PC for creating a backup? How to solve this problem? This passage will help you find out the possible reasons and provide the related solutions.

Content

Reasons and Solutions for PC Doesn’t Recognize iPhone

1. Broken USB Cable/Poor Connection
2. PC is not Trusted
3. iTunes is Outdated
4. iPhone is Abnormal
5. Apple Mobile Device Service is Disabled

Some users may find that PC doesn’t recognize iPhone when they connect the iPhone to computer to create backup and transfer data. How could this happen and how to solve it? Following will introduce related information for you.

Reasons and Solutions for PC Doesn’t Recognize iPhone

PC doesn’t recognize iPhone after connecting via USB cable could be caused by many reasons.

1. Broken USB Cable/Poor Connection

If your PC doesn’t recognize your connected iPhone, please have a check of the USB cable which could be damaged. Please replace another USB cable for connection. Besides, it is recommended to use the original cable from Apple. If same problem happens, please try to connect the iPhone to computer with USB cable via other USB port.

2. PC is not Trusted

When iPhone is connected to PC and before running the iTunes, users will be asked to trust the PC or not. If user does not click the [Trust] button, iTunes will fail to recognize iPhone after connecting to computer. Please restart PC and iPhone and try again.

how to trust pc when iphone won't sync with itunes on pc

3. iTunes is Outdated

If the installed iTunes on your PC is outdated, this problem could happen. Please update iTunes to the latest version and try again.

If the message “Do you want to allow the computer to access information on (name of the iPhone)?” shows, please click [Continue] to sync iPhone to iTunes.

TipsTips: If the iTunes is the latest version, please try the following solutions according to your situation.

1. File Explorer can find the iPhone while iTunes can not. If Windows recognizes the iPhone as the Universal Series Bus controllers instead of the portable device, this situation happens.

Solutions: Go to [Start], [Device Manager], [Universal Series Bus controllers] then find [Apple Mobile Device USB Driver] and right-click it to select [Update Driver Software]. Then start the automatic update.

2. iTunes can find iPhone while File Explorer can not. If Windows recognizes the iPhone as the portable device instead of the Universal Series Bus controllers, this situation happens.

Solutions: Go to [Start], [Device Manager], [Portable Deivces] then find [Apple iPhone] and right-click it to select [Update Driver Software]. Then start the automatic update.

4. iPhone is Abnormal

If your iPhone gets some errors which may lead to iTunes connection failure. It is recommended to fix iPhone at first. Even if iPhone cannot be used, get errors, repeatedly restart, freeze or black screen, you can use the software to fix at one click. Besides, it can quickly unlock the disabled iOS devices and lock screen.

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② Connect iPhone to PC with the USB cable. After that, select [Fix Device].

③ Select the target iOS version in [Version]. Then, select [FIX ME] to download the IPSW firmware. Or, input the firmware manually.

④ Finally, disconnect iPhone as it is finished.

5. Apple Mobile Device Service is Disabled

iTunes won’t recognize iPhone after connecting to computer if the Apple Mobile Device Service is off. To enable this service, please follow: right-click [Computer], select [Manage] in the menu, go to [Services and Applications] and then [Service]. Find and double-click [Apple Mobile Device Services] on the right side. Then click [Start] and [OK] to turn it on. After that, please restart the device and try again.

start apple mobile device services in computer management

TipsPlease make sure that your iPhone is unlocked and shows the main screen when connecting to PC.

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