30 April 2021Jennifer Thatcher Technology Manager of Test Dept.
Summary Being the officially recommended software, iTunes is an essential tool when users need to update the iOS, Apps, sync and transfer data on the device. However, the operation of iTunes is not so simple and sometimes users may encounter different errors like 0xE8000015. When we receive a error notification with this code, how to solve it?
Before solving the error, we can get more about error 0xE8000015. This error occurs when iTunes fails to recognize your devices after connected to PC and receive notification like “iTunes Error 0xE8000015” or “iTunes could not connect to this iPhone”. When iTunes on your computer could not recognize your connected iOS device, related error will occur. Under such circumstance, we need to fix the iOS in the devices.
2. Solutions to Fix Error 0xE8000015
a. With Renee iPassFix
1. What is Renee iPassFix
Renee iPassFix is the multi-functional software for iOS recovery. Even if iPhone cannot be used, get errors, repeatedly restart, freeze or black screen, you can use the software to fix at one click. Besides, it can quickly unlock the disabled iOS devices and lock screen.
Renee iPassFix – Professional Recovery Software for iOS Devices
Remove Passcode Delete the passcode for iOS devices even locked out.
Fix iOS System Failure Recover frozen iOS devices from DFU mode, recovery mode or other system problems.
Factory Reset One click to restore iOS devices to factory status.
Full Support to iOS Devices Compatible with all models of iPhone, iPad and iPod Touch.
Well Compatibility Fully compatible with the latest version of iOS.
Remove Passcode Delete the passcode for iOS devices even locked out.
Well Compatibility Fully compatible with the latest version of iOS.
Full Support to iOS Devices Compatible with all models of iPhone, iPad and iPod Touch.
Step 1: Download and install Renee iPassFix. Then, connect iPhone to the computer and open the software. Next, select [Fix Device].
Step 2: Click on [FIX ME]. The software will automatically download the firmware. Of course, you can select to manually download and input the firmware.
Note: Using the option [Full Restoration] will empty all iPhone data. After the restoration, you can enter the Apple ID and password to reactivate your phone.
Step 3: As it is finished, disconnect between iPhone and PC.
b. Update iTunes to the Latest Edition
Out-dated iOS in device or iTunes could lead to this unknown error. When we receive the error notification of “iTunes Error 0xE8000015”, please try to update iTunes to the latest edition.
c. Trust PC
When iPhone is connected to PC and run the iTunes, users will be asked to trust the PC or not before processing other operation. If user does not click the [Trust] button, iTunes will fail to recognize the device.
d. Connect to Another USB Adapter
Sometimes, USB adapter could fail to work. As a result, the connection between iPhone and PC will be abnormal. Please try to disconnect the iPhone from PC and then reconnect it to PC via another USB adapter.
e. Check the Network
Network environment will greatly influence the performance of iTunes when syncing data, updating iOS. Unstable network environment could also lead to this error.
f. Check the Free Storage in iPhone
Error 0xE8000015 could be caused by the insufficient iPhone storage. Please try to free some space on the device and restart it before reconnecting the device to PC.
g. Delete the Lockdown Folder
iTunes will create a new folder to save data if user delete the related specific encrypted folder, which can effectively work out the problem. Here we go:
1. Press ”Win” + “R” to rise the Run window, type “%ProgramData%” and click “OK”.
2. Go to the folder named “Apple” in the pop up window.
3. Delete the folder named Lockdown in Apple. Reconnect the device and restart iTunes to check whether the error is solved.
h. Disable Content & Privacy Restrictions
Disabling the Content & Privacy Restrictions can solve this error. Go to [Settings], [Screen Time], [Content & Privacy Restrictions] and then disable the function.
i. Enable Apple Mobile Device Service and Update Driver Software
When Apple Mobile Device Service is off in target computer, iTunes will fail to recognize iPhone and finally error occurs. To solve this problem, please check the status of this service.
Here is the step: Right-click [Computer], select [Manage] in the menu, go to [Services and Applications] and then [Service]. Find and double-click [Apple Mobile Device Services] on the right side. Then click [Start] and [OK] to turn it on.
Besides, please make sure the normal work of the drive software in computer device management. Go Right-click [Computer], select [Manage] in the menu, go to [Device Manager]. Find and double click [Universal Serial Bus controllers]. Check if there is any device is following by a symbol of !. If yes, please update the driver software and then reconnect the iOS device to computer.
