FAQ Center for Renee Undeleter

General

How do I get technical support from Rene.E Lab?

First of all, you need to purchase a valid license (We do not provide any support to the free version), and then our Customer Service team will respond to your request by Email within 24 hours.

How many payment methods for purchasing?

You can purchase Renee PassNow via Credit Card, PayPal and Wire transfer. We also accept Bravo, Euro Card, JCB, Novus, Master Debit and Visa Debit.

How to uninstall the application in Windows?

1. Click “Start”

2. Click on “Control Panel”

3. Under Programs “Renee Undelter” click the “Uninstall a Program” link.

4. Select the product and right click, then select “Uninstall/Change”.

5. Click “Yes” to confirm the uninstallation.

Is my purchase guaranteed by 60 days money-back?

Absolutely! All orders are backed by our unconditional 60 days money-back guarantee. If you are unhappy with your purchase, for any reason, simply contact us via e-mail for a full refund.

Purchased product hours ago. Pasting the code to register dialog, the program says the code is expired?

You may try to uninstall “Microsoft Visual C++ 2005 Redistributable” to solve the problem.

XP: http://support.microsoft.com/kb/307895 1. Click Start, click Control Panel, and then double-click Add or Remove Programs. 2. In the Currently installed programs box, click the “Microsoft Visual C++ 2005 Redistributable“, and then click Change/Remove. 3. Follow the instructions that appear on the screen to make the changes that you want.

Vista/7: 1. Click Start and choose Control Panel, 2. In Control Panel double click the “Programs and Features” icon. 3. Here you can find all the programs and items which are installed in Windows Vista. In the Currently installed programs box, click the “Microsoft Visual C++ 2005 Redistributable“, and then click Change/Remove. Please restart your computer after uninstalling the software.

About Renee Undeleter

What is Renee Undeleter?

Renee Undeleter can recover files damaged by virus attacks, power failures and software faults or files from deleted and formatted partitions. If a program does not use Recycle Bin when deleting files, Undeleter can restore such files. It can also recover files that have been emptied from Recycle Bin.

How to purchase the full version of Renee Undeleter?

Visit our store page at www.reneelab.com/store, click on Purchase Now and fill in the order form. After completing your payment, you will receive the License via e-mail and then you can use the fully functional software.

If you select “Add a Backup CD of Your Order” while purchasing, you will receive the backup CD through mail.

What I can do to find the files, I want to recover quickly?

You may try the following steps: Fast scan partition ->select the drive and scan mode –> select “Advanced Settings ” –> Customized Settings –> File Types –> Select the file types you want to recover

The program hangs up. I can do nothing to it. What I should do?

Please try to close anti-virus software. Some Anti-virus software will prevent reading disk directly.If you have connected some SD card or external drive, please try to disconnect them before recovering files.In addition, Could you tell me the version of your Windows? Did you use RAID array in your PC?

I cannot open my recovered AVI/MP4 files. What I should do?

(1) You may try to find VLC player to play the recovered AVI files. Download link: sourceforge.net/projects/vlc/

(2) You can download this free software to fix the files. Download link: sourceforge.net/projects/divfixpp/How to use: www.divfix.org/usage.php

I cannot open my recovered Excel files. What I should do?

It seems most of the files has been overwritten by other programs. You may try to fix them. For example, if your files are Excel file, you may try to refer to http://office.microsoft.com/en-us/excel-help/repairing-corrupted-files-in-excel-HA001034656.aspx

I cannot open my recovered PDF files. What I should do?

You may try this link to repair the PDF files:
https://www.pdf-tools.com/osa/repair.aspx
It is an online PDF repair tool, maybe it can work.

I cannot open my recovered DOC/DOCX files. What I should do?

If your recovered files are damaged or corrupted, your files may has been overwritten. You may try the following method to fix them.
Method 1:
Word Open and Repair.
http://www.online-tech-tips.com/ms-office-tips/repair-corrupt-damaged-word-document/
Method 2:
If you delete the content, save the file and close the file finally, you will not be able to recover the deleted content.
Anyway, program always save a backup file in the same folder. After closing the file, the backup file will be deleted. You may try to use “Files Recovery” to scan your drive and search for the file have the same name with your original file. For example, your original file is “abc.doc”. You may search for “~abc.doc” or “abc_1.doc” in the same directory.

I cannot open my recovered PST(outlook) files. What I should do?

If you want to repair PST files, you may refer to this link:

http://www.howtogeek.com/howto/microsoft-office/fix-your-broken-outlook-personal-folders-pst-file/
This passage introduces a tool included in Outlook which help you to fix the PST files.

The program crashed while recovering the files. What I should do?

Please try to close the anti-virus software and try again. Some anti-virus software may try to stop our software which will access disk in low level.
You select a folder which is not compatible with our software. Such as network share folder.
When try to scan again, please do not recover after finishing scan.
After a successful scan, the scan result will be saved. You can reuse it for a second time.
1. return to main menu
2. Click the function you have selected to scan the disk.
3. select the top item
This method can save a lot of time.

I would like to see the partitions in my PC located in different hard drive.

Please follow the instructions below(Windows 7 version)：
1. Click on the Start button and then choose Control Panel.
2. Click on the System and Security link.
Note: If you’re viewing the Large icons or Small icons view of Control Panel, you won’t see this link so just click on the Administrative Tools icon and skip to Step 4.
3. In the System and Security window, click on the Administrative Tools heading located near the bottom of the window.
4. In the Administrative Tools window, double-click on the Computer Management icon.
5. When Computer Management opens, click on Disk Management on the left side of the window, located under Storage.
After a brief loading period, Disk Management should now appear on the right side of the Computer Management window.
Please make sure that you can see target drive is listed in the drive list.

Can I add a link to Renee Undeleter on my website?

Of course, we’re glad for your help to promote Renee Undeleter.