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26 February 2024  Ashley S. Miller  Specialist of Customer Service Dept.
 

Summary
Troubleshoot and resolve the "unknown USB device" error effectively with our straightforward guide. Implement these proven steps to ensure the safety of your data and restore your USB device's functionality with ease.



Table of contents

table iconI. The reason and solution of unknown USB device displayed when the USB device is inserted into the computer
table iconII. How to recover lost data with Renee Undeleter?
unknown usb device

I. The reason and solution of unknown USB device displayed when the USB device is inserted into the computer

After inserting the USB device into the computer interface, if it is not recognized normally and displays the fault prompt “unknown USB device (device descriptor request failed)“, it may be caused by various situations. You can try the following solutions separately to resolve the issue.

1. The USB device is not installed in place

Check for “unknown USB device” error, ensure good contact between USB interface and computer port. Reinsert USB device fully into port, then try again to resolve issue.

2. The USB device is damaged

If a USB device is damaged due to improper use or violence, similar error prompts may appear. In such cases where the USB cannot be used normally, it is recommended to replace it with a new USB device.

3. The Plug and Play service item is not started

Plug and Play is a plug-and-play service that may impact the USB interface when disabled. If the “Unknown USB device (device descriptor request failed)” prompt appears in the device manager, it could be due to the disabled Plug and Play service. The solution is to enable the Plug and Play service.
error prompt status of usb device device descriptor request failed
The specific operation method is as follows:
Step 1: Turn on the computer, directly search and find the (service) application in the search in the lower left corner.
run Service In Taskbar
Step 2: On the service details page that opens, find the (Plug and Play) option, and you can see the current running status of the service.
On the service details page that opens, find the (Plug and Play) option
Step 3: Right-click on the (Plug and Play) service item, open the (Properties) panel, change “Startup Type” to (Automatic), and click (Start). Service item is now enabled.
On the service details page that opens, find the (Plug and Play) option
Step 4: After the operation is completed, you can see that the Plug and Play service item is displayed as (running) status.
Step 5: Finally, reconnect the USB device, and check whether the USB device is back to normal in (Universal Serial Bus Controller) in (Device Manager).
device manager universal serial bus controllers
Several common solutions to solve the problem that the computer cannot recognize the USB device include using a professional data recovery tool like Renee Undeleter. This software is easy to use and suitable for novice users to recover lost data efficiently.

II. How to recover lost data with Renee Undeleter?

1. What is Renee Undeleter?

Renee Undeleter is a software specifically designed for restoring system data files. It can recover lost data in various scenarios such as accidental deletion, emptying the recycle bin, or disk/storage formatting. The software includes four functional modules: file recovery, format recovery, partition recovery, and image creation, providing comprehensive solutions for all types of data loss problems that may occur during system use.
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2. How to recover lost data with Renee Undeleter?

Restoring data with Renee Undeleter is very simple, the specific steps are as follows:
Step 1: Download, install and run Renee Undeleter, select the (Whole Disk Scan) option on the main interface.
Note : Do not install Renee Undeleter on the disk where the data is lost to avoid data overwriting.
select whole disk scan to scan disk in renee undeleter
Step 2: Next, select the U disk device that needs to restore the partition, and then click (Next).
select a disk to recover in renee undeleter
Step 3: After that, the software will analyze your U disk device, please wait patiently for the end of the progress bar below.
scanning the whole disk in renee undeleter
Preview the scanned files in the window on the right, select the files to restore, and click the (Recover) button at the bottom right.
preview before recovery
undeleter preview docx
Step 4: Select the target folder, click (Browse) to choose the storage path, then click (Restore) to begin file recovery. Simply wait patiently.
Note : Please do not save the recovered files on the original disk to avoid data overwriting. It is recommended to choose another disk to save these recovered files.
recover the whole disk data