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    Senior Product Manager
 

Summary

Many users complain that newly installed hard drive is not showing up in Disk Management. To solve the problem, we will provide 4 effective solutions to you based on different scenarios.



Why New Hard Drive is not Showing up in Disk Management

If the newly installed hard drive is not showing up in Disk Management, you should consider these scenarios:

  • Faulty SATA cable
  • HDD/SSD in storage pool
  • Uninstalled or damaged SATA (RAID) driver
  • Wrong SATA storage controller protocol
  • Incompatibility between storage controller driver and the new hard drive
TipsIf your hard drive cannot be recognized but shown in Disk Management, click here to learn about the solutions.
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Part 2: Solutions

Solution 1: Change SATA Cable and Port

If the SATA cable linked with the new hard drive is damaged, the hard drive will not receive any system order. Then, it cannot be shown in Disk Management.

Steps:

① Restart the computer and enter into BIOS. Try to press F (F2, F4, F8, F10, F12) key or DEL key (only for Dell), or check the computer instruction to enter.

press f key to enter setup

② In BIOS, go to the Boot tab (or Boot Device Priority). Check whether the new installed hard drive is showing up or not. If it is visible, shut down the computer and change the SATA cable and the port.

check in boot device priority if hard drive is not showing up in disk management

③ After that, start the computer and check whether it is visible in Disk Management.

Solution 2: Change SATA Controller Mode

If you add a new SSD to the computer, the wrong storage controller protocol may conflict with the installed drives. Generally, AHCI driver is suitable for SSD. Please change to AHCI mode if it is not.

Steps:

① Restart the computer. Then, press the hot key (F2/F10) to enter BIOS.

② In BIOS, find the options including SATA, IDE and AHCI. Then, change the mode from IDE to AHCI in the option [Configure SATA as].

The Lenovo user can press F1 to enter BIOS, and then select [Devices] > [ATA Drives Setup] > [Configure SATA as] > [AHCI]. Finally, press F10 to save the setting and exit.

three modes of sata controller
③ After that, restart the computer. Remember to enter into Safe Mode at first. If the computer is forced to shut down once to three times, the system will go into recovery environment. Then, select [Troubleshoot] > [Advanced options] > [Startup settings].
select startup settings in advanced options
④ Click [Restart] to go the next step. Then, press [4] to select and enter into Safe Mode. Finally, reboot the computer in routine. If the step is successful, the mode has been changed from IDE to AHCI.
clcik to restart PC in startup settings
press 4 to enable safe mode

Solution 3: Update Main board Controller and IDE ATA Controller Driver

This solution is suitable for the faulty storage controller. Please ensure the network connection is well during this process.

① Press [Win + r] to open Run. Then, type and run [devmgmt.msc] to open Device Manager.

press the keys win+r

open device manager

② Expand [Storage controller]. Right-click at it and select [Update driver].
update storage controller driver in disk manager
③ In the following window, click [Search automatically for updated driver software]. Then, Windows will search your computer and the Internet for the latest driver software and install.
search automatically for updated driver software
④ Go back Disk Manager. Then, update [IDE ATA/ATAPI controller].

Note: You can download and install the correct driver software from the main board suppler.

update the controller driver if the hard drive is not showing up

⑤ Finally, check whether the problem has been solved. If not, try the next solution.

Solution 4: Delete Hard Disk in Storage Pool

Creating storage space is beneficial to make room for the new hard drive. Such space supports different hard drives. Yet, according to users’ feedbacks, the newly installed hard drive disappears from Disk Management once it is added to the public storage space. To solve this problem, you need to delete the hard drive in the storage pool.

Steps:

① Press [Win + R] to open Run. Then, type and run [control] to open Control Panel.

press the keys win+r

type control in run and press enter

② Select to view by [Small icons] and click [Storage spaces].
view storage spaces in control panel
③ In the storage pool, delete the new hard drive. After that, restart the computer.
delete the hard drive in storage pool if it is not showing up
④ Finally, open Disk Manager to check whether the hard drive is showing up or not.
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Steps:[dt_gap height="10" /]

① Select [Whole Partition Scan]. In this function, the data can be recovered from the damaged drives as much as possible.

select whole partition scan in renee undeleter
② Select the target drive and click [Next] to go on.

③ Then, the drive will be scanned. The scan time depends on the capacity of the drive. If it is large, it should be scanned for a long time.

scan and preview files to recover
④ Finally, the results will be listed at the left pane. Double-click at them to preview and check the target files. Then, click [Recover] to save them.
preview and select the files to recover in renee undeleter