Solution to Solve "User profile cannot be loaded" in Windows 10
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18 March 2019 Senior Program Developer
Last update by Olivia Brown at 4 January 2021
Summary
Some users may get unable to log in Windows 10 due to the error “User profile cannot be loaded”. Solution to solve this error will be provided for your reference.
You may fail to log in Windows 10 when the user profile cannot be loaded. Fortunately, the error can be fixed via the following methods.
Method 1. Repair User Profile in Safe Mode
Step 1. Enter Safe Mode
1. In the log-in interface, hold down the [Shift] key and click the [Restart] button at the bottom-right. Then restart the computer and enter the Windows recovery environment.
2. Click [Troubleshoot].
3. Click [Advanced options] in the following screen.
4. Click [Startup Settings].
5. Click [Restart].
6. After the restart, press [4] in the [Startup Settings] menu to enable the safe mode.
7. In the desktop, [Safe Mode] displayed at four corners means it has been activated.
Step 2. Modify registry values
1. Prss [Win + R] to enter into Safe Mode. Input [regedit], then press the [Enter] key to run Registry Editor.
2. On the Registry Editor screen, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\ProfileList. Expand the ProfileList Folder and you will see Folders starting with S-1-5 and followed with numbers. Click each one to find out [ProfileImagePath] entry to get the account which encounters error.
- If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, you have to rename the .bak folder. To do this, follow these steps:
Right-click the folder without .bak to add [.ba] at the end.
Right-click the [.bak] folder to rename it. Delete [.bak] at the end.
Right-clcik the [.ba] folder again. Rename the folder from [.ba] to [.bak].
- If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak. Right-click the folder, and then click to rename it . Remove .bak at the end of the folder name, and then press the [Enter] key.
3. Single-click the folder without [.bak]. Then double-click [RefCount] and change the value to 0.
4. Single-click the folder without .bak. Then double-click [State] and change the value to 0.
5. Close the Registry Editor and restart the computer to check whether you can log in your user account.
If your user profile still cannot be loaded in Windows 10, you can try Method 2.
Method 2. Recover via Renee Passnow
Once the method 1 cannot fix the error, it is suggested that you use Renee Passnow, the professional software for system rescue to solve it.
Renee Passnow – Windows System Rescue
- Enable/create Windows account – Easily create new account and enable disabled account, including administrator and local account.
- Windows password reset – Whole process takes five minutes and no data will be damaged.
- Windows password removal – Remove password for local account and administrator in Windows 10/8.1/8/7/XP/Vista.
- Simple steps – No need for related computer knowledge or password reset disc.
- Total solutions to Windows problems – Disk clone, file transfer, disk erase, data recovery, Windows startup and disk scan.
Compatible with: Windows 10, 8.1 8, 7, Vista, XP.
Use Undeleter in Renee Passnow to Recover User Profile
Sometimes, user profile cannot be loaded in Windows 10 because some files or folders are accidentally deleted in the system. Undeleter, the function in Renee Passnow, can help you recover the recently deleted files, which may help you log in your user account.
1. Download and install Renee Passnow.
2. Open the software. Select one option from [Crate a Live USB] and [Create a Live CD]. Then, select [x64] or [x86] according to your computer. Next, click on [Download Now] to download the licensed ISO. Remember to activate the software beforehand. After that, click on [Create USB] to create the boot media.
3. In BIOS, set [USB flash drive] as the initial startup option. After that, save and exit it.
4. Back to the software; select the [Undeleter] function.
5. In the following menu, select [Fast Partition Scan].
6. Select the target disk and click [Next].
7. Select one scan mode. [Fast scan] can save time while [Deep scan] goes through the entire hard drive to find more files.
8. In the [Advanced Settings] page, select [Default Settings] or [Customized Settings] and select the file types you want to recover.
9. As the scan is finished, you can preview the files and check the files to be recovered. Then you can recover the missing data.
Use Passnow PassNow to Create New Account
Apart from the above steps, you can use Renee Passnow to create a new account. Then you can use the new account to log in.
1. Follow the above steps to create USB and boot up the computer from the USB at first. Select the [Passnow] function on the software interface.
2.Next, select the target Windows system. Click the [Create new account] button to create a new account (Name: Renee; password: 123456789). Meanwhile, the account has the administration privilege. Finally, restart the computer and log in Windows with this account.
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