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    Senior Program Developer


Some users may get unable to log in Windows 10 due to the error “User profile cannot be loaded”. Solution to solve this error will be provided for your reference.

You may fail to log in Windows 10 when the user profile cannot be loaded. Fortunately, the error can be fixed via the following methods.
user profile cannot be loaded

Method 1. Repair User Profile in Safe Mode

Step 1. Enter Safe Mode

1. In the log-in interface, hold down the [Shift] key and click the [Restart] button at the bottom-right. Then restart the computer and enter the Windows recovery environment.
press shift key and the power button to enter the safe mode
2. Click [Troubleshoot].
select troubleshoot in windows safe mode
3. Click [Advanced options] in the following screen.
select advanced options in safe mode
4. Click [Startup Settings].
select startup settings in advanced options
5. Click [Restart].
clcik to restart PC in startup settings
6. After the restart, press [4] in the [Startup Settings] menu to enable the safe mode.
press 4 to enable safe mode
7. In the desktop, [Safe Mode] displayed at four corners means it has been activated.
fix the error that thw windows user proile failed the logon in safe mode

Step 2. Modify registry values

1. Prss [Win + R] to enter into Safe Mode. Input [regedit], then press the [Enter] key to run Registry Editor.
enter regedit in Windows 7 run
2. On the Registry Editor screen, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\ProfileList. Expand the ProfileList Folder and you will see Folders starting with S-1-5 and followed with numbers. Click each one to find out [ProfileImagePath] entry to get the account which encounters error.
check if there is fault on the user profile
  • If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, you have to rename the .bak folder. To do this, follow these steps:

Right-click the folder without .bak to add [.ba] at the end.

rename to .ba

Right-click the [.bak] folder to rename it. Delete [.bak] at the end.

delete .bak

Right-clcik the [.ba] folder again. Rename the folder from [.ba] to [.bak].

rename from .ba to .bak

  • If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak. Right-click the folder, and then click to rename it . Remove .bak at the end of the folder name, and then press the [Enter] key.
3. Single-click the folder without [.bak]. Then double-click [RefCount] and change the value to 0.
4. Single-click the folder without .bak. Then double-click [State] and change the value to 0.
registry editor state
5. Close the Registry Editor and restart the computer to check whether you can log in your user account.

If your user profile still cannot be loaded in Windows 10, you can try Method 2.

Method 2. Recover via Renee Passnow

Once the method 1 cannot fix the error, it is suggested that you use Renee Passnow, the professional software for system rescue to solve it.

Renee Passnow – Windows System Rescue

Renee Passnow

  • Enable/create Windows account – Easily create new account and enable disabled account, including administrator and local account.
  • Windows password reset – Whole process takes five minutes and no data will be damaged.
  • Windows password removal – Remove password for local account and administrator in Windows 10/8.1/8/7/XP/Vista.
  • Simple steps – No need for related computer knowledge or password reset disc.
  • Total solutions to Windows problems – Disk clone, file transfer, disk erase, data recovery, Windows startup and disk scan.

Download Now

Compatible with: Windows 10, 8.1 8, 7, Vista, XP.

Use Undeleter in Renee Passnow to Recover User Profile

Sometimes, user profile cannot be loaded in Windows 10 because some files or folders are accidentally deleted in the system. Undeleter, the function in Renee Passnow, can help you recover the recently deleted files, which may help you log in your user account.
1. Download and install Renee Passnow.
press to the download button
2. Open the software. Select one option from [Crate a Live USB] and [Create a Live CD]. Then, select [x64] or [x86] according to your computer. Next, click on [Download Now] to download the licensed ISO. Remember to activate the software beforehand. After that, click on [Create USB] to create the boot media.
use renee passnow to create usb to reset passnword
3. In BIOS, set [USB flash drive] as the initial startup option. After that, save and exit it.
steps to change the boot order in BIOS
4. Back to the software; select the [Undeleter] function.
data recovery function in Renee Passnow
5. In the following menu, select [Fast Partition Scan].
select scan mode in Renee Undeleter
6. Select the target disk and click [Next].
select target disk to process fast partition scan in renee undeleter to try sd card recovery for android
7. Select one scan mode. [Fast scan] can save time while [Deep scan] goes through the entire hard drive to find more files.
Select fast scan mode in renee undeleter
8. In the [Advanced Settings] page, select [Default Settings] or [Customized Settings] and select the file types you want to recover.
select file types to recover
9. As the scan is finished, you can preview the files and check the files to be recovered. Then you can recover the missing data.
preview scan result before recovery

Use Passnow PassNow to Create New Account

Apart from the above steps, you can use Renee Passnow to create a new account. Then you can use the new account to log in.
1. Follow the above steps to create USB and boot up the computer from the USB at first. Select the [Passnow] function on the software interface.
main menu of Renee Passnow
2.Next, select the target Windows system. Click the [Create new account] button to create a new account (Name: Renee; password: 123456789). Meanwhile, the account has the administration privilege. Finally, restart the computer and log in Windows with this account.
create new account in passnow