Fix: There Was a Problem Resetting Your PC

I. Reasons why Windows 10 cannot be reset

Resetting Windows 10 refers to the process of returning your computer to its initial state. During the process, a reset erases all data and files stored on the computer, returning the device to its factory state and settings. Resetting deletes all data on your computer, such as newly installed applications and saved files such as music, videos, and photos. Therefore, before starting to reset the computer, it is recommended to back up important file data. The Windows 10 reset operation is very simple. The specific steps are: click the (Start) menu in the lower left corner and find the (Settings) button, then select (Update and Security)-(Recovery); then under “Reset this PC”, click (Start) to quickly execute the command to reset the computer.

Common Reasons Windows Won’t Reset

When you encounter Windows 10 cannot be reset, there may be two situations: one is that the Windows computer is still bootable, and the other is that the Windows computer cannot be started. For these two situations, the corresponding solutions are given below to help you solve the problems quickly.

II. How to backup/transfer important files in the computer

In order to prevent loss of important data, it is recommended to perform data backup or transfer before starting to reset Windows 10.

1. Back up files from a bootable computer

If the computer still boots normally, you can use theRenee Becca software for backup. The backup speed of this software is fast, and it can automatically distinguish/judge the data difference between the source file and the backup file, only backup the incremental/difference file, and will not back up the same file repeatedly, which greatly saves disk space. In addition to system backup, Renee Becca also supports partition backup, hard disk backup, file backup, and disk cloning to meet your different needs.

① Open Renee Becca, click (Backup), and select (File Backup).

② Select the target file to be backed up and the destination to save the backup file. Then, click (Backup Now).

Note: Select a non-system disk that does not require disk compression to save the backup file. It is recommended that you back up your files to an external hard drive.

Renee Becca provides 5 backup schemes, you can choose one of them to perform the backup.

● Version chain: Only the latest 5 versions are kept, and useless old versions are automatically deleted after the backup is completed.

● Single version: Only the latest version is kept, and the previous version is automatically deleted after the backup is completed.

● Whole: Creates a full backup.

● Incremental: After the initial full backup, only incremental backups are created.

● Differential: After the initial full backup, only differential backups are created. You can view the difference between incremental backup and differential backup.

In addition, you can also set up an automatic backup plan to allow the backup task to run within a specified time.

③ After successfully backing up files, click the (Task) tab to view the backed up files. When a file is accidentally lost or deleted by mistake, the file can be restored immediately.

2. Transfer/backup important files from unbootable computers

If Windows 10 won’t boot properly then you can useRenee Passnow software to transfer or backup files.

Renee Passnow is a professional system rescue software, which can help Windows users restore disk/memory card data, recover data after hard disk formatting; transfer disk files; erase or scan disk files to clear Windows account passwords, create new administrator accounts, etc. In addition, this software also supports repairing Windows system problems, such as: repairing MBR boot records, DBR error parameters, 0xc00000e, Windows system startup failure, and some problems that cause black screen or blue screen, etc. As a system rescue tool with various functions, it is perfectly compatible with multiple systems including Windows 10/8.1/8/7/XP/Vista, and can meet the system rescue needs of different users.

① Download and install Renee Passnow on other computers that can log in and run normally, then connect the external U disk to the PC computer through the USB port, run Renee Passnow, and then check the (Create a rescue U disk) option in “Step 1: Choose the creation method”. (Note: Before performing this operation, please make sure that the important files in the U disk have been saved in other locations, because the operation process will delete all the data in the U disk.)

② Next, select (x64) or (x86) according to the system type, click the (Download Now) button to download the ISO file, click the (Create Rescue USB) button after the file download is complete, and click the (Eject USB) button after the USB boot disk is created.

③ Connect the created boot device to the Windows 10 computer that needs to transfer data, turn on the computer, and then the computer screen will display the shortcut key to enter the BIOS (this interface is displayed for a short time, maybe only a second or two, and you need to pay attention to it, and you can also check the computer manual or official website instructions to determine the BIOS shortcut key). Click the BIOS shortcut key continuously to enter the BIOS setting interface. Please refer to: How to enter BIOS and modify the boot order.

④ Wait for a while, after Renee Passnow is loaded, select the (Data Transfer) option.

⑤ In the pop-up interface, select the original hard disk and the target hard disk respectively, and directly drag and drop important files to the new hard disk to transfer the data successfully.

① After creating the rescue U disk and booting from the U disk, select the (data backup) option.

② Select the hard disk to transfer data in the (source) list, select the hard disk to save the transferred data in the (destination) list, and finally click (clone) and wait for the cloning to complete to successfully transfer the hard disk data.

After backing up or transferring the important files in the computer, you can start to fix the problem that Windows cannot be reset.

III. The solution when the Windows computer is still bootable

While your Windows computer is still bootable, you can try the following four solutions.

Solution 1: Run Startup Repair

When Windows 10 won’t reset, you can try the Startup Repair tool first, which can usually solve most computer failure problems. Startup repair is a solution for the system to judge boot exceptions by itself, and the problem will be automatically repaired during the process.

① First, you need to enter the Windows Recovery Environment (WinRE). There are several ways to enter, please choose one of them:

② Then, click (Troubleshooting) > (Advanced Options) > (Startup Repair), and wait for the repair to complete. Finally, you can try to reset your computer again.

Solution 2: Try using Command Prompt

System File Checker (SFC) is an integrated tool that scans Windows for errors and fixes them automatically. DISM, Deployment Image Servicing, and Management can check Windows Store and Windows Update for errors. Both can be run from the command line.

1. Run an SFC scan

According to users, the Windows computer won’t reset issue is usually due to corrupted files. However, you can fix this by performing a simple SFC scan, click here for more information on SFC commands. The specific operation steps are as follows:

① Open the search box on the taskbar and enter Command Prompt. Right-click (Command Prompt) in the search results and select (Run as administrator).

② Open the command prompt window, then enter the (sfc /scannow) command, and press the (Enter) key to run it. Next, System File Checker will perform a system scan and fix problematic system files. After the repair is complete, restart the computer.

When the scan is complete, normal errors will be fixed. In some cases, after running sfc /scannow, it will prompt “Unable to fix some of them”. Then you can try to scan with DISM at this time.

2 ,use DISM repair

DISM is a command-line utility that can be used to fix problems that SFC doesn’t.

① First, you need to open the command prompt as an administrator.

② Enter the (DISM /Online /Cleanup-Image /RestoreHealth) command in the command prompt window and press Enter. This process may take more than 20 minutes, please be patient.

③ Finally, please run (sfc /scannow) again to complete the repair.

Solution 3: Disable REAgentC.exe

If you still can’t reset Windows 10, try disabling REAgentC.exe. The specific operation steps are as follows:

① Type (Command Prompt) in the search bar in the taskbar, right-click it from the search results and select (Run as administrator).

② In the opened command line window, enter the following commands respectively, and press the Enter key.

● reagentc /disable

● reagentc /enable

③ Finally, enter (exit) to exit the command prompt. Restart Windows and try resetting your computer.

Solution 4: Refresh Windows from Windows Defender

Windows Defender is an integrated tool that helps you troubleshoot computer-related issues. Its main purpose is to deal with malware, viruses, and other security issues. The specific operation steps are as follows:

① Open “Settings” by pressing the (Windows+ I) key on the keyboard. Alternatively, you can click the gear icon in the (Start) menu.

② Click (Update and Security). Then click the (Windows Security) option in the left menu, and click the (Open Windows Defender Security Center) button.

③ Click (Device Performance and Health) in the new window that opens.

④ Then under “Fresh Start”, click (Additional Information) > (Start), and follow the instructions on the screen to refresh your computer. After the refresh is complete, you can try resetting Windows again.

Solution 5: Use System Restore Points

If you have created a system restore point before, you can try to use system restore to restore the computer to the previous state, which may solve the problem of not being able to reset. The specific operation steps are as follows:

① Enter (system restore) in the search box on the taskbar, and select (create restore point) in the search results.

② In the pop-up System Properties window, click (System Restore). Then in the new window that opens, click (Next).

③ Select the restore point in the System Restore window and click (Next), then follow the on-screen instructions to complete the process. After the system has recovered, check to see if you can reset the computer.

If none of the above solutions can make Windows reset normally, then you can try the more thorough solution described below, but Be sure to back up important data before starting .

IV. Solutions when Windows fails to start and cannot be reset

When your Windows PC won’t reset and won’t boot properly, you can try creating installation media to completely wipe the disk and install a fresh copy of Windows 10. Before starting this method, you need to prepare an external storage device. Such as U disk or DVD. If your computer cannot start normally, it is recommended that you use this method to reinstall the system.

Step 1: Create Installation Media

First, before reinstalling Windows 10, you need to create installation media. Before creating, you need to pay attention to the following two points:

① Firstly, you need to download the production file – Windows 10 Media Creation Tool from Microsoft’s official website. Download address: https://www.microsoft.com/zh-cn/software-download/windows10. After opening the web page, click (Download Tool Now).

② After the download is complete, open the tool and select (Yes) when asked if you want to use the app to make changes to your device. Then, when the Windows 10 Installer Setup Guide appears, click (Accept) the License Terms and Agreement.

③ To create an installation disk, please select (Create installation media (USB flash drive, DVD, or ISO) for another computer) and click (Next).

④ Then set the language, version, and architecture (64-bit or 32-bit) of the Windows 10 system, and click (Next). By default, select (Use the recommended option for this computer) and select automatically is checked.

⑤ Select the target to install the system image, here to create a U disk installation disk, please select (U disk) and click (Next).

⑥ Select the pre-inserted USB flash drive and click (Next). Finally, wait for the installation media to be created and click (Finish).

Step Two: Reinstall Windows 10 Using Installation Media

① Insert the created installation medium into the computer where the system is to be reinstalled. It is recommended to insert it in the shutdown state. Note: The desktop or all-in-one computer needs to be plugged into the rear USB port, and the laptop is recommended to be plugged into the USB 2.0 port.

② Restart the computer. If your computer does not automatically boot to USB, you may need to change the boot order in the computer BIOS or UEFI settings, and set the created installation U disk as the first boot item. To open the boot menu or change the boot order, you usually need to press a key immediately after turning on the computer (depending on the motherboard of the computer, the key to start up may be different, such as F2, F12, Delete or ESC, also see: How to enter the BIOS and change the boot order).

③ On the Windows Install page, select your language, time, and keyboard preferences, then click (Next) > (Install Now) to start installing Windows 10 and wait for the installation to complete. During the system reinstallation process, your computer will restart several times.