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16 March 2024  Jennifer Thatcher  Technology Manager of Test Dept.
 

Summary
Learn how to unlock a locked ASUS laptop with troubleshooting tips like keyboard diagnostics, accessing the built-in Administrator account, or using Renee Passnow for password reset.



Table of contents

table iconTroubleshooting Keyboard for ASUS Laptop Password Issue
table iconMethod 1 : Unlock your ASUS laptop using the command prompt - by replacing ultiman.exe
table iconMethod 2 : Use Renee Passnow to reset the password to unlock your ASUS laptop
table iconMethod 3 : Resetting ASUS Laptop to Factory Settings - Erase all Data
table iconRegaining Access to Your Locked ASUS Laptop: Professional Help and Password Recovery Tools
table iconConclusion
In today’s modern era, laptops have become an integral part of our lives, catering to various needs from work to entertainment. However, there are instances when we find ourselves locked out of our laptops, facing a frustrating situation. One such commonly faced issue is being locked out of an Asus laptop. Whether it is due to forgetting the password, a glitch in the system, or a malfunctioning keyboard, being locked out of an Asus laptop can be a real headache. In this article, we will explore some potential solutions and tips to regain access to your locked Asus laptop and get back to your tasks swiftly.

Troubleshooting Keyboard for ASUS Laptop Password Issue

Try troubleshooting the keyboard to ensure that there are no hardware or software issues affecting the input of your password to unlock your ASUS laptop. The keyboard is an essential component of any laptop and can sometimes encounter problems such as unresponsive keys or complete keyboard failure.

Check Keyboard drivers

Firstly, it’s important to update and confirm BIOS, Windows packages, and drivers with the latest version on your laptop. Updating software usually helps improve system stability and optimization. You can do this by searching for “Device Manager” in the Windows search bar and opening it. From there, navigate to the “Keyboards” category, right-click on the keyboard driver, and select “Uninstall device” After restarting your computer, the driver will be automatically reinstalled.

Device Manager Uninstall keyboard device.

Use keyboard troubleshooter

Using the keyboard troubleshooter in the Windows settings can also help identify and resolve keyboard problems. Search for “Troubleshoot settings” in the Windows search bar and open the troubleshoot window. Select the “Keyboard” option and click on “Run the troubleshooter.” Follow the on-screen prompts to detect and resolve any problems with the keyboard.
How to Run Keyboard Troubleshooter in Windows 10

Finally, you can try cleaning the keyboard to remove any dirt, debris, or liquid that may be causing the keys to malfunction. Turn off your laptop and hold it upside down, or at a 45- to 75-degree angle, and gently shake to dislodge any crumbs or debris. You can also use a can of compressed air or a keyboard vacuum to clean the nooks and crannies of the keyboard. If there is liquid spillage, carefully remove the key cap and clean the affected area using a rag with rubbing alcohol or soapy water. 

Method 1 : Unlock your ASUS laptop using the command prompt - by replacing ultiman.exe

Unlocking your ASUS laptop using the command prompt and replacing the “utilman.exe” file is an effective method for regaining access to your computer when you’ve forgotten your password. Here’s a step-by-step guide on how to accomplish this:
Step 1 : Prepare a Windows installation disk or USB
You’ll need a Windows installation disk or USB to boot your locked ASUS laptop. If you don’t have one, you can create it using the Media Creation Tool on another accessible computer.
If you do not have a Windows Installation media, you may download Windows Installation Creation Tools here:
*Windows VersionDownload LinkRequirement
Windows 7https://learn.microsoft.com/lifecycle/products/windows-7PC with a working Internet connection/ a blank USB flash drive or DVD with at least 8 GB of available storage space/ a product key
Windows 8/8.1https://www.microsoft.com/software-download/windows8Same to above
Windows 10https://www.microsoft.com/software-download/windows10Same to above
Windows 11https://www.microsoft.com/software-download/windows11Same to above
Step 2 : Boot your locked laptop from the installation disk
Connect the installation disk or USB to your locked ASUS laptop and boot it from the disk. Adjust the boot options in the BIOS menu if necessary.
Step 3 : Replace “utilman.exe” with the command prompt
Once your laptop successfully boots from the installation disk, Select “Repair your computer” > “Troubleshoot” >  “Advance options” >  “Command Prompt” to open the Administrator Command Prompt.
repair your computer windows 10
Enter the following command to replace the “utilman.exe” file with the command prompt executable file:

move c:\windows\system32\utilman.exe c:\windows\system32\utilman.exe.bak

copy c:\windows\system32\cmd.exe c:\windows\system32\utilman.exe

Step 4 : Restart your laptop
Remove the installation disk or USB and restart your ASUS laptop using the command “wpeutil reboot.” This will initiate the reboot process.
Step 5 : Access the command prompt
When your laptop reaches the login screen, click on the Utility Manager located at the bottom-right corner. Instead of the Utility Manager, the command prompt will open, providing you access to the command prompt on your locked ASUS laptop.
ease of access windows 10
Step 6 : Reset your password or create a new admin account
With the command prompt open, you can use the “net user” command to reset your local admin password. For example, to reset the password for an existing admin account, execute this command:

net user administrator 12345678

Replace “administrator” with the name of the admin account and “12345678″ with the desired new password.
Alternatively, you can create a new admin account using the following commands:

net user /add newuser 12345678

net localgroup administrators /add newuser

Replace “newuser” with the desired username and “12345678″ with the desired password.
Step 7 : Restore the Utility Manager
After resetting the password or creating a new admin account, you need to restore the Utility Manager. Insert the installation disk or USB again and click on Troubleshoot, then Advanced options, and finally Command Prompt. Enter the command

move c:\windows\system32\utilman.exe.bak c:\windows\system32\utilman.exe

to restore the Utility Manager. Confirm the overwrite by answering “Yes.”
Step 8 : Log in with the new password or new account
Close the command prompt and remove the installation disk or USB. Your ASUS laptop will reboot normally. At the login screen, select the admin account with the reset password or the newly created admin account. You should now be able to successfully log into your ASUS laptop.
By following these steps, you can successfully unlock your ASUS laptop using the command prompt and replacing the “utilman.exe” file. This method provides a reliable solution when facing password issues on your ASUS laptop.

Method 2 : Use Renee PassNow to reset the password to unlock your ASUS laptop

If you find yourself locked out of your ASUS laptop and don’t have access to the built-in Administrator account, don’t panic. There is still a solution available to unlock your device and regain access to your important files and data. One effective method is to use a reliable password reset tool like Renee PassNow.

Renee PassNow is a powerful software designed specifically for situations like these. It allows you to reset your ASUS laptop password without any hassle, ensuring that you regain control of your device in no time. This user-friendly tool is equipped with advanced algorithms that enable it to remove or reset passwords quickly and efficiently.

Step 1: Download and Install Renee PassNow
Start by downloading Renee PassNow from the official website and install it on a different computer that you can access. You can choose the appropriate version based on your computer’s operating system.
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Step 2: Create a Bootable USB or CD/DVD
Launch Renee PassNow and insert a USB flash drive or blank CD/DVD into the computer. Select the option to create a bootable media. Follow the on-screen instructions to complete the process.
Create New Windows 10 Password Reset Disk with Renee PassNow
Step 3: Boot the Locked PC from the Bootable Media
Insert the bootable USB or CD/DVD into the locked Windows computer. Restart the computer and enter the BIOS settings by pressing the appropriate key (Please refer the following table). Configure the boot order to prioritize the bootable media.
*Server TypeEnter boot menu method
DELLPress the F12 key repeatedly before the Dell logo appears on the screen.
HPPress the F9 key multiple times when the HP logo is displayed.
*BIOS NameEnter boot menu method
ASUSDEL or F2 for PCs/ DEL or F2 for Motherboards
Boot the target PC with the created password reset USB/CD/DVD.
Step 4: Reset the Password
After successfully booting from the bootable media, Renee PassNow will load. Select “PassNow!” function after booting from the new created Windows password reset disk.
After loading into main interface, please select the “PassNow!” function.
Step 5: Resetting the Password
Choose the user account for which you want to reset the password. Then, click on the “Reset” button. Renee PassNow will remove or reset the password for the selected user account.
Select target Windows system in the list
Select target user account in the list
Renee PassNow supports various password reset methods, allowing you to choose the most suitable option for your specific situation. Whether it is resetting the account password, removing the password completely, or creating a new administrator account, Renee PassNow offers flexibility in solving your password-related issues.
Step 6: Reboot your computer
Once the process is finished, remove the bootable media and restart your computer. You can now log in to your account without any password.
Many users have successfully utilized Renee PassNow to unlock their ASUS laptops and overcome password-related troubles. Its intuitive interface and straightforward steps make it accessible for both beginners and tech-savvy individuals. With Renee PassNow, you no longer have to worry about being locked out of your device or losing access to your valuable data.

Remember, in the event of a password lockout situation on your ASUS laptop, Renee PassNow can be your ultimate savior, providing a reliable and efficient solution to regain control over your device and resume your work without any interruptions.

Method 3 : Resetting ASUS Laptop to Factory Settings - Erase all Data

Consider resetting your ASUS laptop to factory settings if you are unable to unlock it using other methods. This can be a useful solution when all else fails, but it is important to note that performing a factory reset will erase all data on the device.

To reset your ASUS laptop to factory settings, you have a couple of options depending on the version of Windows you are using.

Windows 10 and 11

For Windows 10 and 11 users, you can utilize the built-in reset feature in the Settings app. Here is how you can do it:
Step 1 : Start your ASUS laptop and wait until the ASUS logo appears on the screen.
Step 2 : Press and hold the “Shift” key on your keyboard and then click on the “Power” icon located on the login screen.
Step 3 : From the pop-up menu, select “Restart” while still holding the “Shift” key. This will initiate a restart in the Advanced Startup Options menu.
click shift and restart in Windows 10/11
Step 4 : Once the computer restarts, you will see a blue screen with the “Choose an option” menu. Select “Troubleshoot” from the available options.
Step 5 : In the Troubleshoot menu, choose “Reset this PC” to proceed to the next step.
windows 10 Troubleshoot and select reset this PC
6. You can choose the reset mode you want in this menu.
windows 10 reset this pc

Windows 7

For Windows 7 users, you can try using the F9 recovery key to reset your ASUS laptop. However, please note that this method may not work if you have replaced the HDD, changed or deleted the recovery partition, or if your ASUS laptop is not installed with the original Windows OS.

Here is how you can reset your ASUS laptop to factory settings without logging in on Windows 7:

Step 1 : Power on your ASUS laptop and repeatedly press the F9 key until the ASUS recovery program appears.
Step 2 : Select a UI language and click on Next.
ASUS recovery partition select language
Step 3 : Choose between recovering the OS to the Default Partition or backing up the Factory Environment to a USB drive. Select the appropriate option and click on Next.
ASUS recovery partition select action
Step 4 : Select the partition where the OS will be recovered to and click on Next.
Step 5 : Click on Recover to begin the resetting process.
It’s important to note that before proceeding with the reset, you should back up any important files to prevent data loss. Additionally, ensure that your laptop is plugged in to maintain a continuous power supply during the reset process.
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Please keep in mind that the specific steps and options may vary depending on the model and operating system version of your ASUS laptop. For detailed and up-to-date instructions specific to your device, refer to the ASUS user manual or support website.

Regaining Access to Your Locked ASUS Laptop: Professional Help and Password Recovery Tools

If all else fails and you find yourself still locked out of your ASUS laptop, it may be time to seek professional help or turn to specialized password recovery tools. These options can provide you with the necessary expertise and resources to regain access to your device.
Experienced technicians or computer repair specialists
Professional help can come in the form of experienced technicians or computer repair specialists. They have the knowledge and skills to troubleshoot and resolve issues like being locked out of your laptop. By seeking their assistance, you can ensure that your problem is addressed efficiently and effectively.
Utilize specialized password recovery tools
Another option is to utilize specialized password recovery tools. These tools are specifically designed to help users regain access to their locked devices. They often employ advanced algorithms and techniques to bypass or reset the password, allowing you to regain control of your ASUS laptop. However, it’s important to note that not all password recovery tools are created equal. It’s crucial to do thorough research to find reputable and reliable options to avoid any potential risks or data loss.
Remember, seeking professional help or using specialized password recovery tools should be your last resort after exhausting all other methods. It’s essential to prioritize data safety and security throughout the process.

Conclusion

In conclusion, being locked out of your ASUS laptop can be a frustrating situation to deal with. However, there are several methods you can try to regain access to your device. From resetting your password using a Microsoft account to utilizing the built-in administrator account, there are options available to help you overcome this obstacle. Remember to always keep your password in a secure place and consider setting up alternative ways to recover it, such as using a password manager or enabling two-factor authentication. With a little patience and perseverance, you’ll soon be back to enjoying your ASUS laptop without any hindrance.